Privacy Policy

Last updated: September 21, 2025

Toolwiz FZCO ("we," "our," or "us") operates Toolwiz (www.toolwiz.ai), an AI-powered platform enabling users to create, run, and share workflows and tools. This Privacy Policy describes how we collect, use, store, and protect your personal information.

By using Toolwiz, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name
• Email address
• Payment information (handled securely via Stripe)
• Account credentials (managed via Auth0)

Usage and Technical Information:

• IP address
• Browser type and version
• Operating system
• Usage data (interactions, workflows used, tools created, etc.)

Cookies and Tracking Information:

We use cookies, Google Analytics, Matomo, and social media pixels to analyze usage, improve our services, and provide targeted advertising.

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve Toolwiz services.
• Process payments, commissions, and transactions through Stripe.
• Authenticate users securely via Auth0.
• Manage user accounts and communicate service-related updates.
• Provide customer support.
• Conduct analytics to optimize performance and user experience.
• Comply with legal obligations and regulatory requirements.

3. How We Share Your Information

We may share your information with:

• Third-party service providers, including Stripe (payments), Auth0 (authentication), and analytics services (Google, Matomo).
• Affiliates or partners involved in our affiliate marketing program.
• Regulatory bodies or law enforcement, if legally required.

We never sell or rent your personal data to third parties.

4. Cookies and Analytics

Toolwiz uses cookies and tracking pixels for functionality, analytics, and advertising purposes. You can disable cookies through your browser settings, but this may limit your experience on our platform.

We use analytics tools such as Google Analytics and Matomo to understand platform usage and enhance user experience.

5. Payment Information

Payments are securely processed through Stripe. We do not store sensitive payment data such as credit card numbers on our servers. Payment processing complies with PCI-DSS standards.

6. Data Security

We use industry-standard security measures to protect your personal information, including secure hosting, data encryption, and authentication through Auth0. However, no internet-based service can guarantee absolute security.

7. International Transfers

Your information may be processed and stored outside your jurisdiction. By using Toolwiz, you consent to any international transfer, storage, and processing of your data, with appropriate safeguards.

8. Third-Party Links and Services

Our platform may contain links or integrations to third-party websites or services. We are not responsible for their privacy practices, and we recommend reviewing their respective privacy policies.

9. Your Rights and Choices

You have the right to:

• Access and update your personal information through your Toolwiz account.
• Request deletion or correction of your data by contacting us.
• Opt-out of marketing communications at any time via email unsubscribe links.

10. Children's Privacy

Toolwiz does not knowingly collect information from individuals under the age of 18. If we learn we have collected personal data from minors, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant changes will be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@toolwiz.ai
• Phone: +971569306332
• Company Address:
  Toolwiz FZCO
  DSO-IFZA
  Dubai Silicon Oasis
  Dubai
  United Arab Emirates

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By using Toolwiz, you acknowledge that you have read, understood, and agree to our Privacy Policy.